Return & Refund

Clareex returns and refunds are designed with you in mind. We want your shopping experience to be smooth, reliable, and worry-free. While we take pride in delivering high-quality cleaning products, we understand that sometimes returns are necessary. This policy explains our returns and refunds process, eligibility, and timelines.

Eligibility for Clareex Returns and Refunds

To ensure a fair and transparent process, the following criteria must be met for a return:

• Items must be returned within 14 days of receiving your order.
• Products must be unopened, unused, and in their original packaging.
• A valid proof of purchase (order number or confirmation email) is required.

Note: For hygiene and safety reasons, we cannot accept returns of opened or used items, especially our lens and screen cleaning sprays and wipes.

Non-Returnable Items

To maintain the highest hygiene standards, certain items are non-returnable. These include:

• Opened cleaning sprays or wipes
• Used items
• Products marked “Final Sale” at the time of purchase

How to Request a Return

To initiate a return under the Clareex returns and refunds policy, please follow these steps:

1. Email info@clareex.com with your order number and reason for return.
2. Our team will assess your request and confirm eligibility.
3. If approved, you will receive instructions for returning your item.
4. Unless the item is faulty or incorrect, return shipping is the customer’s responsibility.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery. Include photos and a description of the issue. We will arrange a replacement or full refund at no extra cost to you.

Refund Timeline

Once we receive and inspect your return, your refund will be processed within 5–7 business days. The amount will be refunded to your original payment method.

Please note:

• We cannot refund shipping charges unless the return is due to our error.
• You’ll receive a confirmation email once the refund is issued.

Packaging and Return Condition

To ensure the safe return of your items, please pack them securely using the original or similar protective packaging. Products returned in damaged or unsellable condition may not qualify for a refund.

Clareex Returns and Refunds – Our Promise

We’re committed to providing a transparent and stress-free experience. The Clareex returns and refunds policy is part of our broader mission to deliver not just premium cleaning products, but also peace of mind with every order.

Still Have Questions?

If you’re unsure about your eligibility for a return, or if you need assistance with your refund, our team is happy to help. Please reach out via our Contact Us page or email us directly at info@clareex.com.

Clareex returns and refunds — quick, fair, and built for your satisfaction.